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How Chatley AI Works
Three steps to a live AI receptionist: pick a template, pick a voice, add your number. No developer needed.
Customer Calls
Incoming call from potential customer
Information Gathered
AI collects key details and requirements
Business Notified
Notification sent to business system
Chatley Answers
AI answers with natural, human-like voice
Action Taken
Appointment booked or order placed
Customer Satisfied
Issue resolved, revenue captured
Customer Calls
Incoming call from potential customer
Information Gathered
AI collects key details and requirements
Business Notified
Notification sent to business system
Chatley Answers
AI answers with natural, human-like voice
Action Taken
Appointment booked or order placed
Customer Satisfied
Issue resolved, revenue captured
Three steps to a live AI receptionist
Chatley AI is built so the business owner, not an IT team, can launch an AI receptionist. Three in five callers won't leave a voicemail, so the faster your agent is answering, the fewer callers you lose.
Step 1: Pick a template
Start from a template built for your kind of business: receptionist, answering service, appointment booking, lead qualification, customer service and more. Each template comes with a call flow, the questions to ask, and sensible defaults for transfers and follow-ups, so you are editing a working agent instead of starting from a blank page.
Step 2: Pick a voice and add your knowledge
Choose a voice that fits your brand, then add what your agent needs to know: services, hours, prices, policies, service areas and common questions. Connect Google Calendar, Cal.com or Calendly so it can book real appointments, and talk to the agent in your browser to hear exactly how it handles a call before any customer does.
Step 3: Add your number and go live
Forward your existing business number or get a new one. You decide when Chatley answers: every call, only after hours, or only when your lines are busy. Change that at any time without touching your phone system.
What Chatley AI does on every call
Once your agent is live, every caller gets the same consistent experience, whether they call at 9 AM on a Monday or 11 PM on a Saturday.
- Answers on the first ring, 24 hours a day, in a natural voice
- Understands what the caller needs and answers from your own information
- Books, moves or cancels appointments in your calendar
- Captures lead details and qualifies them against your criteria
- Transfers to a person with a summary when the caller needs one
- Texts the caller a confirmation and follows up automatically
What you see after every call
Every call is recorded, transcribed and summarized in your dashboard. You can see who called, what they asked, what the agent did, and whether the call ended in a booking, a transfer, a message or a follow-up.
Live call monitoring lets you listen in, whisper guidance to the agent, or take over a call at any moment. As you review calls, you can update the agent's knowledge and rules so it keeps getting better at handling your business.
How it works: common questions
Chatley integrates securely with your existing systems and workflows. Explore our platform features or review answers below to common questions about deployment, performance, and scalability.